FAQ
1. How long has Toruscare been established as a hospital bed manufacturer?
Toruscare has over 20 years of experience in the medical equipment industry, including hospital bed manufacturing. Our long-standing expertise allows us to deliver reliable, innovative solutions tailored to modern healthcare needs.
2. Where is Toruscare's production base or corporate office located?
Toruscare serves a wide range of sectors including hospitals, clinics, elderly care facilities, and distributors. With a global presence and local service capabilities, we support healthcare providers across Asia, Europe, the Americas, and other international markets.
3. Does Toruscare have industry certifications or patented technologies?
Toruscare, as a leading medical equipment manufacturer, holds over 20 internationally recognized certifications, including ISO 9001, ISO 13485, ISO 14001, and ISO 18001. Our products are also certified by the European CE, North American FDA, Russian Federal Registration, and the Brazilian Health Regulatory Agency.
We fully comply with the 93/42/EEC directive and IEC 60601 safety standards to ensure the highest levels of product safety and reliability. With 131 registered patents, Toruscare continues to drive innovation by developing and implementing advanced standards for product quality and service efficiency—reinforcing our reputation as a globally trusted brand in the healthcare sector.
4. What industries and regions does Toruscare mainly serve?
Toruscare serves a wide range of sectors including hospitals, clinics, elderly care facilities, and distributors. With a global presence and local service capabilities, we support healthcare providers across Asia, Europe, the Americas, and other international markets.
1. What warranty do Toruscare products have?
Toruscare provides a standard 1-year warranty for all hospital beds and medical equipment, with the option to extend the warranty period based on customer needs.
For every shipment, 1% free spare parts of the total quantity are included. If any Toruscare hospital bed or medical device is damaged or fails due to a manufacturing issue within one year of purchase, Toruscare will provide free replacement parts along with detailed assembly instructions.
After the warranty period, only the cost of accessories will be charged, while Toruscare’s technical support remains free, ensuring long-term service and reliability for our clients.
2. Does Toruscare offer OEM service for hospital beds and medical equipment?
Yes, Toruscare offers OEM services for hospital beds and medical equipment. With a highly experienced R&D team, we support customized projects tailored to your specifications.
3.Is the color of Toruscare’s headboards, footboards, and ABS side rails customizable?
Yes, the color of Toruscare’s hospital bed headboards, footboards, and ABS side rails is customizable. As a specialized hospital bed manufacturer and medical equipment supplier, Toruscare provides color customization options for bulk purchases. This enables hospitals and healthcare facilities to match their hospital beds to specific design preferences or branding needs, while ensuring high quality and reliability.
4. Can I visit Toruscare in person to see the products firsthand?
Yes, you’re very welcome to visit Toruscare!
We warmly welcome you to our two key locations:
Production & Logistics Center: Spacerowa 1, 41-253 Czeladź, Poland
→ Visit our facility to explore our manufacturing capabilities and see our medical equipment up close.
Global Sales & Marketing Office: Av. da Liberdade, nº 101, 8150-101 São Brás de Alportel, Portugal
→ Meet our team for consultations, business discussions, and global partnership opportunities.
1.How do I apply to become a Toruscare distributor?
To apply, simply contact our sales team via email or through our official website. We will guide you through the application process and evaluate potential collaboration opportunities based on your region and business profile.
2. What benefits will I get after becoming a Toruscare distributor?
As a Toruscare distributor, you gain access to:
- A comprehensive product portfolio with international certifications
- Competitive pricing and flexible customization options
- Marketing materials and promotional support
- Ongoing technical training and sales support
- A strong brand reputation backed by over two decades of experience
3. What marketing support do you provide as a Toruscare distributor?
We provide digital and print marketing assets, product catalogs, operation videos, exhibition support, co-branded campaigns, and guidance for local market promotion.
4.Is there any special sales training or product training for Toruscare distributors?
Yes, we offer structured training programs covering product features, operation, troubleshooting, and sales strategies—online and on-site where possible. We also provide updates on new product launches and technical developments.
5.What can Toruscare do for me as a distributor?
Toruscare offers:
- A reliable supply of high-quality medical equipment
- Tailored solutions to meet your market’s specific needs
- Technical and sales training
- Co-marketing and exhibition support
- Fast response and local service options through regional partners
What can Toruscare do for me as a hospital?
Toruscare supports hospitals by offering:
- Advanced medical equipment for efficient patient care
- Custom-designed ward and department solutions
- Seamless service from installation to after-sales support
- Long-term value with durable, user-friendly equipment
What can Toruscare do for me as an architect?
Toruscare collaborates with architects to:
- Provide space-efficient and functional equipment designs
- Offer layout and equipment planning advice for medical spaces
- Supply technical drawings and integration support
- Ensure the equipment aligns with safety, usability, and aesthetic standards
